New to NurseKind AI? This guide will walk you through your first steps with our iOS app.
Download and Setup
Download the App: Search for "NurseKind AI" in the iOS App Store or use the direct link from our website.
Open the App: The app will request microphone permissions - tap "Allow" to enable recording functionality.
Check Your Credits: New users start with the credits provided by their institution or can purchase credits via in-app purchase.
Purchasing Credits
If your institution doesn't provide credits, you can purchase them directly in the app:
Single Assessment: $3.99 (1 credit)
5-Pack: $17.99 - Save 10% ($3.60 per assessment)
10-Pack: $29.99 - Best value
Using Promo Codes
If your instructor provided a promo code:
Tap the Settings icon (gear symbol) in the app
Select "Enter Promo Code"
Type in the code exactly as provided (codes are case-sensitive)
Tap "Redeem" - your credits will be added immediately
Pro Tip: Ask your nursing faculty if they have institutional promo codes available before purchasing credits.
👨🎓 Student Guide
Recording Your Patient Interaction
Before Recording
Ensure Privacy: Only use in simulation or practice environments. Obtain consent from practice patients/actors.
Check Your Credits: Verify you have at least 1 credit available (shown at top of screen).
Find a Quiet Space: Minimize background noise for better transcription quality.
Position Your Phone: Place it equidistant from both speakers, 6-12 inches away.
Important: NurseKind AI is NOT HIPAA compliant. Never record actual patients or use real patient identifying information.
During Recording
Tap "START" button (green with microphone icon)
Nursing Student Speaks First: Begin the interaction - this helps the AI identify you as Speaker A
Engage Naturally: Have an authentic conversation - the AI analyzes real behaviors, not scripted responses
Optimal Length: Aim for 5-10 minutes - enough depth for meaningful feedback
Tap "STOP" button (gray) when finished
After Recording - Getting Your Assessment
Review the Transcript: The app automatically transcribes your recording with speaker labels (Speaker A = Student, Speaker B = Patient)
Tap "ASSESS" button (blue) to analyze the interaction - this uses 1 credit
Wait for Analysis: Processing typically takes 30-90 seconds
Review Your Results: You'll see:
Humanism Score: Percentage showing person-centered vs. task-focused behaviors
Overall Rating: Excellent, Good, Fair, or Needs Improvement
Stage 1 - Initial Assessment: Specific examples from your conversation
Stage 2 - Developmental Feedback: Strengths and growth opportunities
Stage 3 - Student Summary: Key takeaways and action steps
Export Report: Tap "EXPORT TO PDF" to save your assessment for your portfolio or faculty review
Understanding Your Score
Your humanistic behavior score evaluates:
Respect for Patient Dignity & Autonomy - Honoring patient choices, using respectful language, seeking permission
Empathetic Communication - Active listening, acknowledging emotions, reflective responses
Person-Centered vs. Task-Focused Care - Prioritizing relationship over tasks, therapeutic presence
Score Interpretation:
• 80-100%: Excellent - Consistently demonstrated humanistic behaviors
• 65-79%: Good - Strong foundation with room to deepen therapeutic presence
• 50-64%: Fair - Mix of task and person-centered approaches
• Below 50%: Needs Improvement - Focus on the developmental feedback for specific strategies
Tips for Better Results
Use Open-Ended Questions: "How are you feeling?" instead of "Are you okay?"
Reflect Emotions: "I can hear this is frustrating for you..."
Seek Permission: "Would you like to..." or "Is it alright if I..."
Validate Concerns: Acknowledge patient worries before problem-solving
Practice Presence: Demonstrate you're fully focused on the patient, not just the task
🔧 Troubleshooting
Common Issues & Solutions
App & Recording Problems
Solution:
Go to iPhone Settings → Privacy & Security → Microphone
Find NurseKind AI in the list
Toggle the permission ON (green)
Close and reopen the app
If still having issues, delete and reinstall the app, then grant microphone permission when prompted at first launch.
Checklist:
Remove phone case if it covers the microphone
Clean the microphone opening (small hole at bottom of phone)
Hold phone 6-12 inches from speakers - not too close, not too far
Check that phone is not in silent/vibrate mode
Disable Bluetooth headphones - use phone's built-in microphone
Close other apps that might be using the microphone
Try these steps:
Update to latest iOS version (Settings → General → Software Update)
Update NurseKind AI to latest version from App Store
Free up storage space - app needs room to store recordings
Force quit the app: Swipe up from bottom, swipe up on NurseKind AI
Restart your iPhone
If problem persists, delete and reinstall the app
Note: Requires iOS 15.1 or later. If your iOS is older, you'll need to update your device.
Analysis & Assessment Issues
This indicates a network issue:
Check you have active internet (Wi-Fi or cellular data)
Try switching from Wi-Fi to cellular or vice versa
Make sure you're not in airplane mode
If on campus/institution Wi-Fi, it may block certain services
Recovery: Force close the app and reopen. Your recording is saved. Tap "ASSESS" again when you have stable internet.
The AI uses voice characteristics to separate speakers. To improve:
Have the nursing student speak first in the recording
Avoid talking over each other - take turns speaking
Keep consistent distance from phone for both speakers
Record in quieter environments
Note: Even if labels are generic, the AI correctly analyzes the first speaker (nursing student) behaviors.
The AI is calibrated to research-based humanistic nursing standards. Lower scores typically mean:
Using closed questions vs. open-ended
Task-focused language without empathy
Not acknowledging patient emotions or concerns
Directing rather than collaborating with patient
What to do:
Read the Stage 2 feedback carefully - it shows exactly what to improve
Look at the quoted examples from your conversation
Practice the suggested alternative approaches
Track your progress across multiple assessments
Remember: This is a learning tool. The goal is growth, not perfection.
Credits & Purchases
Common issues:
Case-sensitive: NURSE1 is different from nurse1
Already used: Most codes work only once per account
Expired: Some codes have time limits
Wrong spelling: Double-check with your instructor
If provided by your institution and still not working, contact your faculty or email hi@nursekindai.com.
Apple App Store purchases can take a few minutes to sync:
Force close NurseKind AI completely
Reopen the app and wait 30 seconds
Tap Settings → "Restore Purchases"
Wait a few minutes for credits to appear
If credits still don't show after 24 hours, email hi@nursekindai.com with your Apple receipt/order number.
Technical Requirements
System Requirements:
• iOS 15.1 or later
• iPhone 8 or newer (recommended)
• 100 MB free storage space
• Active internet connection for analysis
When contacting support, please include:
• Your device model (e.g., iPhone 13)
• iOS version (Settings → General → About)
• Detailed description of the issue
• Screenshots if relevant (email attachments)