Student: Record interactions, view assessments, track progress
🚀 Getting Started
Download & Installation
Download from the App Store - Search "NurseKind AI" or use the direct link from your institution
Open the app - You'll see the welcome screen
Sign In or Sign Up:
If your institution provided access, tap "Sign In" and use your credentials
Individual students: Tap "Sign Up" to create an account
Allow Microphone Access - When prompted, tap "Allow" so the app can record your interactions
First Time Setup Tip: Make sure you're in a quiet space when testing your first recording. This helps you get familiar with the interface without distractions.
Your First Assessment
Tap the "+" button on the home screen
Record your interaction:
Position phone between you and the patient (6-12 inches away)
Tap the red record button
Have your conversation naturally
Tap stop when finished
Review your recording - Listen back to verify quality
Tap "ASSESS" - The AI will analyze your interaction (takes 30-90 seconds)
View your results - See scores and detailed feedback
Pro Tip: Your first recording can be a practice run with a classmate or family member. This helps you get comfortable with the process before assessing real clinical interactions.
🎙️ Recording Interactions
For Best Results
Position your phone strategically:
Place it between you and the patient, 6-12 inches away
On a bedside table or flat surface works great
Avoid holding the phone—it creates handling noise
Choose a quiet environment:
Close doors if possible
Avoid high-traffic hallways
Turn off TVs or radios nearby
Speak naturally and clearly:
No need to speak louder than normal conversation volume
Avoid talking over each other—take turns speaking
Start the recording with YOU (the nursing student) speaking first
Recording length:
Minimum 30 seconds for valid assessment
Ideal: 2-5 minutes for meaningful interaction
Maximum: 10 minutes (longer is fine, but first 10 min analyzed)
Common Recording Mistakes to Avoid:
• Recording in noisy hallways or busy nurses' stations
• Keeping phone in your pocket (muffled audio)
• Starting recording with patient speaking first (confuses AI)
• Recording with TV or monitor audio in background
What Gets Recorded
Only audio is captured - no video, no patient identifiers. The AI transcribes what is said and analyzes communication patterns, empathy markers, and therapeutic presence indicators.
Privacy: Recordings are encrypted and stored securely. No patient names or identifying information should be recorded. The AI focuses on how you communicate, not who you're communicating with.
📊 Understanding Your Results
Assessment Stages
NurseKind AI provides feedback in two stages:
Stage 1: Overall Humanistic Score (0-100)
This is your total score based on the NCSBN Clinical Judgment Measurement Model. It reflects:
Empathy - Acknowledging patient feelings and concerns
Active Listening - Showing you're hearing and understanding
Respect for Dignity - Person-centered communication
Therapeutic Presence - Being fully present with the patient
Stage 2: Detailed Feedback
This goes deeper with:
Scores for each NCJMM component (Recognize Cues, Analyze Cues, etc.)
Specific examples from your conversation - quoted directly
What you did well - strengths to build on
Opportunities for growth - specific, actionable suggestions
Alternative approaches - example phrases you could use next time
How Scores Work
90-100: Exceptional humanistic nursing communication
75-89: Strong therapeutic presence with room to grow
60-74: Developing skills, focus on feedback areas
Below 60: Significant opportunities for improvement
Remember: This is a learning tool, not a judgment. Lower scores simply mean you have specific areas to focus on. The feedback shows you exactly what to practice. Track your progress over multiple assessments to see how you're growing.
PDF Reports
Tap "Download PDF" to export a professional report you can:
Submit to your instructor for evaluation
Save in your professional portfolio
Review later to track your progress
Share with clinical preceptors or mentors
🔧 Troubleshooting
App Won't Open or Crashes
Force close the app completely (swipe up from app switcher)
Restart your iPhone
Check for iOS updates: Settings → General → Software Update
Update NurseKind AI from the App Store if available
Delete and reinstall app as last resort (your data is saved in the cloud)
Microphone Not Working
If you see "Microphone access required" or can't record:
Go to iPhone Settings → Privacy → Microphone
Find "NurseKind AI" in the list
Toggle it ON (green)
Return to app and try recording again
Recording Fails or Won't Save
Check storage space:
Settings → General → iPhone Storage
Need at least 500 MB free
Delete unused apps/photos if needed
Check microphone hardware:
Test with Voice Memos app - if that works, it's not the hardware
Make sure no case/screen protector is blocking the mic
Clean the microphone opening gently with a soft brush
Assessment Processing Issues
Processing hangs at "Transcribing audio..."
This indicates a network issue:
Check you have active internet (Wi-Fi or cellular data)
Try switching from Wi-Fi to cellular or vice versa
Make sure you're not in airplane mode
If on campus/institution Wi-Fi, it may block certain services
Recovery: Force close the app and reopen. Your recording is saved. Tap "ASSESS" again when you have stable internet.
"Assessment failed" error
This usually means:
Recording too short - Must be at least 30 seconds
Audio quality too poor - Too much background noise
No speech detected - Phone was too far from speakers
Solution: Re-record in a quieter environment with phone closer to speakers.
❓ Frequently Asked Questions
Account & Access
Both options available:
Institutional access: If your nursing program has a license, sign in with credentials provided by your faculty
Individual student access: Purchase credits directly through the iOS app at $19.99 per assessment
Institutional licenses offer unlimited assessments at a much lower per-student cost. Ask your nursing program coordinator if they offer NurseKind AI access.
For institutional accounts: Contact your faculty administrator or email [email protected] with your institution name.
For individual accounts: Tap "Forgot Password?" on the login screen and follow the email reset instructions.
Privacy & Data
Security:
All recordings encrypted in transit and at rest
Stored on FERPA-compliant cloud infrastructure
Only you and authorized faculty can access your assessments
HIPAA Note: NurseKind AI is an educational tool, not a medical records system. DO NOT record patient names, MRNs, or other identifying information. Focus on the communication interaction itself.
Yes. On the assessment details screen, tap the trash icon. This permanently deletes:
The audio recording
The transcript
The assessment report
Note: If your institution requires assessments for coursework, check with your instructor before deleting.
Assessment Questions
Not directly. The app only assesses new recordings made within the app. However, you can:
Play a previous recording out loud and re-record it
Keep in mind audio quality may degrade with re-recording
Best practice: Record interactions in real-time using NurseKind AI for highest quality assessment.
Processing time depends on recording length:
30 seconds - 2 minutes: ~30 seconds
2-5 minutes: ~60 seconds
5-10 minutes: ~90 seconds
You'll see progress indicators for "Transcribing" → "Analyzing" → "Complete"
The AI uses voice characteristics to separate speakers. To improve:
Have the nursing student speak first in the recording
Avoid talking over each other - take turns speaking
Keep consistent distance from phone for both speakers
Record in quieter environments
Note: Even if labels are generic, the AI correctly analyzes the first speaker (nursing student) behaviors.
The AI is calibrated to research-based humanistic nursing standards. Lower scores typically mean:
Using closed questions vs. open-ended
Task-focused language without empathy
Not acknowledging patient emotions or concerns
Directing rather than collaborating with patient
What to do:
Read the Stage 2 feedback carefully - it shows exactly what to improve
Look at the quoted examples from your conversation
Practice the suggested alternative approaches
Track your progress across multiple assessments
Remember: This is a learning tool. The goal is growth, not perfection.
Credits & Purchases
Apple App Store purchases can take a few minutes to sync:
Force close NurseKind AI completely
Reopen the app and wait 30 seconds
Tap Settings → "Restore Purchases"
Wait a few minutes for credits to appear
If credits still don't show after 24 hours, email [email protected] with your Apple receipt/order number.
Technical Requirements
Web Application
Modern web browser (Chrome, Firefox, Safari, Edge)
When contacting support, please include:
• Your device model (e.g., iPhone 13)
• iOS version (Settings → General → About)
• Detailed description of the issue
• Screenshots if relevant (email attachments)