NurseKind AI Help Center

Work through these in order.

1. Check the email address. It must be exactly the one the instructor used to add you. A typo is the most common cause.
2. Look for the invitation or password email, including spam and junk. A first invitation lasts 7 days. A reset link lasts 1 hour.
3. If an invitation has expired, open it and request a new one on that page. For a reset link, go to the sign-in page, click Forgot password?, and enter your email.
4. 5 wrong passwords in a row, each within 15 minutes of the last, lock sign-in from that network for 15 minutes, on the website and in the phone apps. Wait, then try again, or ask your instructor to unlock you. Forgot password? does not end the lock early. A few typos followed by a correct password do not count toward a lock.
5. If you sign in but see a message that your school's subscription has ended, your school's account is not active, or your account is inactive, contact your program administrator.

Still stuck? Ask your instructor. They can click Reset Password on your row in the Students tab. They can also write to us at hi@nursekindai.com.

That message appears for a wrong password, a wrong email, and an email that has no account. The usual cause is a typo in the email, or an invitation that was never opened. Check the email address your instructor used for you. Then go to the sign-in page, click Forgot password?, and set a new password from the link we email you.

Check spam and junk first. Make sure the email address is the one your instructor used, because a typo means the message went somewhere else. Then go to the sign-in page, click Forgot password?, and enter your email for a new link. A student invitation lasts 7 days. A reset link works once and lasts 1 hour, so open it soon after it arrives. If it still does not come, ask your instructor to check your email on the Students tab and to click Reset Password.

A first invitation lasts 7 days. If it has expired or was already used, open it and enter your email on that page to get a new invitation. A password reset link works once and lasts 1 hour. For that, go to the sign-in page, click Forgot password?, and enter your email. Open the new link right away and choose your password.

5 wrong passwords in a row, each within 15 minutes of the last, lock sign-in for 15 minutes. The lock applies to you on the network where the wrong passwords were typed, so someone else typing your email on another network cannot lock you out. It works the same on the website and in the iPhone, iPad, and Android apps, and the sign-in screen shows how many minutes are left. A successful sign-in clears the count of wrong passwords from that network. Waiting is the fix. Clicking Forgot password? does not end the lock. If you cannot wait, ask your instructor or program administrator to unlock your account.

The password worked, but the account is blocked after sign-in. The sign-in screen says why, on the website and in the phone apps: your school's NurseKind AI subscription has ended, your school's account is not active, or this account is inactive. Contact your program administrator. Faculty administrators can also write to hi@nursekindai.com. If you see that your account details could not be loaded instead, sign in again, then ask your instructor to check that your account is Active.

Students sign in to the iPhone, iPad, and Android apps with the same email and password as the website. In the current phone apps, "Account temporarily locked" means there were too many wrong passwords from your network. The message says how many minutes are left, and it is the same lock as on the website. Wait, or ask your instructor to unlock you. "Too many failed attempts" is a separate, short pause from the sign-in service itself: wait a few minutes and try again. "No internet connection" means reconnect first. The apps are for recording and Practice only. Results, reports, and PDFs are on the website at nursekindai.com.

On the sign-in page click Forgot password?, enter your email, and open the link we send. The link works once and lasts 1 hour. If you ask for several in an hour, you may be asked to wait. Your new password needs at least 8 characters with an uppercase letter, a lowercase letter, a number, and a special character such as ! or @.

Check spam first. A student's welcome link lasts 7 days. A faculty link works once and lasts 1 hour. If it has expired, a student opens it again and requests a new one on that page. Faculty go to the sign-in page, click Forgot password?, and enter their email. Still nothing? Ask your Faculty Admin to check the email on your account, or write to hi@nursekindai.com. You can also reply to the welcome email.

Faculty and Faculty Admin accounts must use two-step sign-in. At first sign-in you choose SMS Verification or Authenticator App. For text messages, enter a 10-digit US mobile number and the 6-digit code we send. Google Voice, TextNow, and other internet-only numbers will not receive it. For an authenticator app, scan the QR code with Google Authenticator or Microsoft Authenticator and enter the 6-digit code it shows. Students never need this.

Wait a minute, then go back and send a new code. Check that you typed the right number. Only US mobile numbers work, and internet-only numbers such as Google Voice or TextNow will not get texts. Make sure your phone has signal and is not blocking unknown numbers. If it still fails, write to hi@nursekindai.com.

5 wrong codes in a row lock the code screen for 15 minutes. Wait, then try again with a fresh code.

Write to hi@nursekindai.com from your school email and ask to reset your two-step sign-in. If you are still signed in on another device, the Help button can send the same request. We confirm it is you, then remove the old setup. Next time you sign in with your password, you set up two-step sign-in again. We cannot do this without checking your identity first.